We visited PappaRoti in DLF Mall of India in Sector 18, NOIDA. The restaurant was empty at 2pm on a Saturday afternoon in a mall though the interiors were well done, clean and comfortable. We started with coffee and light eats, proceeding to a light lunch after our meeting was done.
The staff are warm, friendly, untrained, ineffective and do not understand hygiene. The manager doesn’t appear to prioritise hygiene either.
Our waiter sneezed into his hands, in front of us and the manager, rubbed them against each other, then proceeded to handle food, cutlery and credit card machine. I’m afraid that makes it my last visit. Rule of thumb is, it’s probably much worse in a private area, that which is being done in a public area. For instance, if the restrooms are unclean, the kitchen is likely worse.
Our waiter also cleared our table, including unfinished beverages. Denied doing so on being informed.
The classic bun (INR 195++) is awesome and must be tried once. It’s buttery, crisp, soft, warm, comforting and ridiculously delicious all at once, not to mention the flavours of coffee and caramel lurking in the background.
It’s uniqueness lies in its excellent crust and the very hollow insides, much like a Pizza Express dough ball. Our coffee (Black, INR 145++) was average.
We tried the Chicken Keema Chow (INR 525++). It was essentially half a loaf of bread, 4-5 tablespoons of chicken keema and perhaps 6 potato wedges. The chicken keema was peppery, I could discern some salt and that was it for most part. The bread wasn’t too fresh either, and had begun drying around the edges and the insides – none of the joy that one would expect from the crust of a recently baked loaf of bread.
The rest of the menu comprised the usual suspects of dal makhani, butter chicken and biryanis among others, none of which we tried.
I spoke to a couple seated at an adjoining table, who had ordered two portions of Chili Chicken Gravy with Veg Hakka Noodles (INR 399++). Surprisingly, their identical orders were delivered separately, with perhaps a 10 minute gap between each. They didn’t like their food much, nor the service. What I saw of the portions were quite small – barely a few mouthfuls of chicken and noodles.
PappaRoti is unreasonably expensive, fails to properly deliver food, hygiene and service (they levy a 10% service charge) and is best avoided until they’re able to figure things out.